Refund policy

Last updated: September 22, 2026

We want you to feel confident buying a BeauGutsy device. If something isn't right, here's how returns and refunds work.

RETURNS

You may request a return within 30 days of delivery. To be eligible, the device must be unused, in its original packaging, and include all accessories and manuals. Please contact us before sending anything back — email beaugutsy@gmail.com with your order number and we'll confirm the return address and next steps. Items returned without prior contact may not be accepted.

REFUNDS

Once your return arrives and passes inspection, we'll email you to confirm the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping costs are non-refundable unless the item arrived damaged or was not what you ordered.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your device arrives damaged, is faulty on arrival, or isn't what you ordered, contact us within 7 days of delivery with photos or a short video. Depending on the issue we will arrange a replacement, a repair, or a full refund, and we'll cover the return shipping.

CANCELLATIONS

You can cancel any time before your order ships — just email us. Once tracking shows the parcel is in transit, the returns process above applies.

LATE OR MISSING REFUNDS

If you haven't received a refund after 10 business days, please check with your bank or card issuer first, as posting times vary. If it's still missing, email us and we'll investigate.

CONTACT

beaugutsy@gmail.com